Privacy Policy

Last updated: July 2026

Contents

About us
Data we collect
How we use your data
Legal basis for processing
Who we share your data with
Cookies and tracking
Data retention
Your rights
Security
Contact us

About us

Valor Ark is a digital solutions consultancy based in the United Kingdom. We provide business analysis and web design services to enterprises, small businesses, charities, and start-ups.

This privacy policy explains how we collect, use, and protect your personal data when you visit our website (valorark.com), contact us for services, or engage with us as a client or prospective client.

Data we collect

Information you provide directly

When you contact us through our website or directly, we may collect:

·Your name, email address, and phone number
·Your organisation or business name
·Project details and requirements you share with us
·Any documents, designs, or files you upload during consultations
·Communications via contact forms, email, calls, or meetings

Information collected automatically

When you visit our website, we automatically collect:

·Device information (device type, operating system, browser)
·IP address and approximate location data
·Pages visited, time spent on site, and browsing behavior
·Referrer information and how you found us
·Cookies and similar tracking technologies

Client project data

If you become a client, we may collect additional data as part of our service delivery, including:

·Brand guidelines, assets, and content
·User research, analytics, and performance data
·Technical specifications and system information
·Communication records and feedback

How we use your data

We use personal data only for legitimate business purposes:

·Responding to your inquiries and providing quotes
·Delivering our design and consulting services
·Sending project updates, invoices, and service communications
·Improving our website and service quality
·Complying with legal and contractual obligations
·Marketing our services (with your consent)
·Analyzing website usage and performance
·Preventing fraud and maintaining security

We do not and will not: Sell your personal data to third parties, use it for purposes unrelated to our services, or keep it longer than necessary.

Legal basis for processing

Under UK GDPR, we process your data based on:

·Contractual necessity: Data needed to provide services you've requested
·Legitimate interests: Responding to inquiries, improving services, and security
·Consent: Marketing communications (with your explicit permission)
·Legal obligation: Tax, accounting, and regulatory compliance

Cookies and tracking

Our website uses cookies and similar technologies to:

·Remember your preferences and login information
·Analyze website traffic and user behavior
·Provide personalized content and recommendations
·Measure the effectiveness of marketing campaigns

Types of cookies

·Essential cookies: Required for website functionality
·Analytics cookies: Help us understand how you use our site
·Marketing cookies: Used to track and improve our marketing efforts

You can control cookies through your browser settings and opt out of tracking at any time. Disabling essential cookies may affect website functionality. You can also change your analytics consent choice at any time via the "Cookie Preferences" link in the footer.

Data retention

We retain personal data only as long as necessary:

·Inquiry data: Kept for 12 months unless you become a client
·Client project data: Retained throughout the project and for 7 years for tax and legal compliance
·Website analytics: Aggregated data retained for 26 months
·Marketing list subscriptions: Until you unsubscribe

After the retention period, data is securely deleted or anonymized unless legally required to retain it.

Your rights under UK GDPR

You have the following rights regarding your personal data:

·Right of access: Request a copy of the data we hold about you
·Right to rectification: Correct inaccurate or incomplete data
·Right to erasure: Request deletion of your data (right to be forgotten)
·Right to restrict processing: Limit how we use your data
·Right to data portability: Receive your data in a portable format
·Right to object: Opt out of marketing and certain processing activities
·Rights related to automated decisions: Object to purely automated decision-making

To exercise any of these rights, contact us using the details below. We'll respond within 30 days of your request.

Security

We implement appropriate technical and organizational measures to protect your data, including:

·Encrypted data transmission (SSL/TLS)
·Secure password protection and access controls
·Regular security updates and monitoring
·Limited employee access to personal data
·Confidentiality agreements with service providers

While we take security seriously, no system is completely risk-free. Please protect your passwords and report any security concerns immediately.

Contact us

If you have questions about this privacy policy or want to exercise your data rights, please contact us:

Valor Ark

Email: privacy@valorark.com

Website: valorark.com

We'll acknowledge receipt of your request within 5 working days and respond fully within 30 days.

Information Commissioner's Office (ICO)

If you're not satisfied with how we handle your data, you can lodge a complaint with the UK's data protection authority:

·Website: ico.org.uk
·Phone: 0303 123 1113

Changes to this policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to you. Your continued use of our website or services constitutes acceptance of the updated policy.

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